Return And Refund Policy

 

At Home Flow Essentials, we want you to be completely satisfied with your purchase. If you receive a defective product, we offer a 7-day return policy from the date of delivery. Please read the details below:

  1. Eligibility for Return:
    Returns are only accepted for defective products. This includes issues such as:

    • Damaged during shipping
    • Manufacturing defects or faults
  2. How to Request a Return:
    If your product is defective, please contact us within 7 days of receiving the item. You can reach us at 0319-6956869 or through our Contact Us page with the following information:

    • Order number
    • A brief description of the defect
    • Photos of the defective item
  3. Return Process:
    After your return request is approved, we will provide you with a return shipping label. Once we receive the returned product, we will either issue a refund or send a replacement item, depending on your preference and availability.

  4. Exclusions:
    We do not accept returns for non-defective products or items that have been used, altered, or damaged by the customer.