Return And Refund Policy
At Home Flow Essentials, we want you to be completely satisfied with your purchase. If you receive a defective product, we offer a 7-day return policy from the date of delivery. Please read the details below:
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Eligibility for Return:
Returns are only accepted for defective products. This includes issues such as:- Damaged during shipping
- Manufacturing defects or faults
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How to Request a Return:
If your product is defective, please contact us within 7 days of receiving the item. You can reach us at 0319-6956869 or through our Contact Us page with the following information:- Order number
- A brief description of the defect
- Photos of the defective item
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Return Process:
After your return request is approved, we will provide you with a return shipping label. Once we receive the returned product, we will either issue a refund or send a replacement item, depending on your preference and availability. -
Exclusions:
We do not accept returns for non-defective products or items that have been used, altered, or damaged by the customer.